To return goods, you first need to download this PDF, fill in the form and email it to order@exacta.com. Once your request has been approved, you will receive an email with a return label. Print the return label and attach it to your package. Mail the package.

→ Download PDF

If you do not collect your package in time it will automatically be sent back to our warehouse and you will have to pay the value of the order up to 25 EURO.

Exceptions / non-returnable items

Products purchased from an authorized dealer of IDA WARG Beauty should primarily go through the actual store, do not forget to bring the receipt! We can not accept returns purchased elsewhere than www.idawargbeauty.com.

Please note that we do not have a "customer satisfaction guarantee". This means that we do not approve returns of products that you have used but that do not live up to your expectations.

We also do not accept returns on hazardous materials, flammable liquids or gases.

 In case of any allergies or hypersensitivity, we always recommend that you try a new product on a small area (for example on the wrist) and wait for 24 hours to see if you get any reaction.

Unfortunately we can not accept returns on sale products or gift cards. If you need further information regarding returns / complaints, please contact our customer service.